Unless otherwise noted, all products are returnable within 60 days for a full refund.
If we shipped you a physical package, you will have to send it back if you don’t want it. In this case, please accept the package and request a return authorization to return the package and to receive your refund.
How to return physical products and get a refund
You may return your physical product purchase within 60 days of receipt for an exchange or a refund of the purchase price excluding shipping and handling costs.
Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund.
If a product arrives at your shipping location damaged, or we made an error that cannot be remedied with replacement parts, we will pay to return the item to us and send a replacement to you.
Returning physical product
You may return your purchase within 60 days of receipt.
All returned orders must be pre-authorized by Ideal Male Labs. Please call at (877) 993-6638 or outside the US at +1 (307) 459-2744 or email us at firstname.lastname@example.org and include your original order number, the product(s) you are returning, your name, and your telephone number.
We will provide you with an RMA (return merchandise authorization) number and a return address.
Refunds for physical products processed usually within one business day.
All refunds will be done on the credit card or form of payment the original payment was made. They may take 3 – 5 days to show up on your credit card statement due to your bank’s procedures.
Please check any products as soon as you receive them
1. Fully inspect all deliveries before signing the receipt, even if you do not plan on opening the carton right away.
2. Write down any visible damage: box crushed, torn, creased, or other circumstances about the delivery.
3. If you find concealed damage, save the carton and packaging material and notify our customer service department immediately.